Worldwide delivery
We ship worldwide
All orders are shipped from our office in Langenfeld, Germany and we ship worldwide via DHL. All orders have track and trace.
Delivery times
We dispatch all orders within 1-2 business days.
- Europe: 2-6 business days
- Rest of the world: 5-12 business days*
* Some countries, remote cities or islands may have longer delivery times. Please get in touch, if you need a more exact delivery time for your country/city.
Delivery address
We deliver where you tell us to, but for faster delivery we suggest that you use a business address.
Delivery costs
The Shipping costs will be shown in your cart upon checkout.
If you are not home upon delivery
If you are not home upon delivery, your package will either be attempted re-delivered or delivered to a post office near you, so that you can collect it at a later time. Your local postal service will advice you about this.
Track your order
With our delivery-confirmation you will receive a "track & trace"-code, which allows you to track your delivery.
Returns and exchanges
We offer a 60 days full refund upon receipt, if you change your mind.
Methods of payment
We accept payment with VISA, Mastercard and PayPal. It’s also possible to make the payment via a bank transfer, if you prefer that option, please be in touch at info@raclette.de for more details.
Terms and conditions
For more details and information about shopping at RACLETTE.de please refer to our terms and conditions (in german!).